Orders over $100 - FREE SHIPPING

SHIPPING & RETURNS

Our shipping efforts are designed to minimize the risk of spoilage, melting and other damage.

Day and Time.  We will avoid shipping perishable items to you over the weekend.  If it is anticipated that a shipment would not make it by the last delivery day that week, we may hold it until the next business week.

Orders received after 2PM (GMT-4) on a business day will be considered to have been received the next business day.

SSW Trade Corporation (“SHOUD’E USA,” “we,” “us” or “our”) will make all reasonable efforts to make said delivery times, but delivery times are not guaranteed.

SHOUD’E USA currently only ships within the United States.  Shipments to PO addresses may result in the delivery of damaged and/or spoiled product.  You agree that SHOUDE USA shall have no liability for the foregoing.

If you desire delivery to other countries, please visit the respective country’s website, or e-mail us at shoudesw@gmail.com to make an inquiry with our sales team.

Unattended Packages

If no one is available to receive your order upon arrival at its final destination, our carriers will leave it at the door. In this case, we recommend shipping to an address where someone can receive your package. SHOUD’E USA is not responsible for DAMAGE and CONDITION or theft incurred after delivery.

Shipping Address Errors

Our shipping program automatically prints your shipping label from the address you enter at checkout. SHOUD’E USA is not responsible for any typos or an address entered incorrectly that results in your package not being delivered. Please check and double check your address to make sure there are no errors. We do not offer refunds or replacements for an incorrect shipping address.

Returns

We do not accept returns or exchanges unless the item you purchased has a quality defect that is not the result of the product having been left unattended upon arrival (except 1 day delivery).

If you have received an item with a problem, please contact us at shoudesw@gmail.com

Sales Tax

We are required to collect sales tax. Taxes are subject to change. Local rates may also apply.